At this stage delivery has been affected for all orders, with Australian deliveries experiencing 1-2 week delays and international delays of 4-6 weeks.
Aus Post has advised there are currently no restrictions to our international shipping destinations although we have suspended shipments to Canada until our next update.
Couriers will no longer seek a signature but record the name of the deliveree and keep 2 metres from the door, if no one is home they advise they will follow the standard failed delivery card process.
For Australian customers we are happy to send to a parcel collect station if this is suitable, this is a free service offered by Aus Post with over 400 locations Australia wide.
If it is safe to give Authority to Leave for your parcel please do so.
When placing an online order please include mobile number in checkout notes for ease of tracking and delivery. If possible allow authority to leave.
We ship our online orders out within 7 days. If you have any questions regarding shipping times you can contact us via the online chat or txt/phone 0425336067.
We ship around Australia with Fastway couriers, Australia Post and Couriers Please.
Our freight charges start at $12 to ship a single cup. A large piece shipped alone is $20, while a large box containing multiple items will cost approximately $30. (excluding remote destinations).
Shipping to the United States is with Australia Post. Prices start at AUD$50 for a single mug, $65 for two. Medium size vase AUD$65, Large Vessel AUD$75.
The total shipping cost appears in the cart before payment.
International Shipping: Shipping to New Zealand, Canada, United States and United Kingdom is available through our website. The total shipping cost appears in the cart before payment. For other destinations please email us through our contact page for international shipping rates.
Remote Destinations: As you know Australia is a very big country and ceramics can be heavy and fragile so some remote destinations may incur additional shipping fees. If you would like a quote before placing your order please email us through our contact page or call Kyle 0425336067. Thanks for your understanding.
Delivery: We work with Couriers Please, Fastway couriers and Australia Post to ship your order. Your package must be signed for at the time of delivery and it cannot be delivered to a PO Box. Once your order has been shipped, you cannot change your shipping address or cancel the order. The courier is not able to ring you prior to delivery. If you're unsure if you'll be at home, we recommend shipping your order to your work address.
How long does delivery take: Most orders on the east coast metro areas arrive within 2 days of shipping, while some regional areas may take up to a week. SA, WA and NT take 7-10 days. We will email you to let you know approximate delivery times. If you would like something to be shipped out immediately you can call Kyle 0425336067 or email us through our contact page. To find out what is in stock.
International Shipping: Shipping to New Zealand, Canada, United States and United Kingdom is available through our website. For other destinations please email us through our contact page for international shipping rates.